Our Terms

Introduction

SIA Training Northern Ireland provides training courses for buyers (students looking to take training courses) using an approved trainer.

Buyers book courses using the SIA Training Northern Ireland website. SIA Training Northern Ireland provides the training, using approved partners to do so.

SIA Training Northern Ireland only works with fully approved training partners to safeguard Buyers.

Definition

The following definitions have the same meaning whether singular or plural.

Events: means the offering of bookings to training events.

SIA Training Northern Ireland: 3 Security Training Academy Ltd Trading As SIA Training Northern Ireland.

General Terms and Conditions: means these general terms and conditions for booking and use, as amended from time to time.

Partner: a person such as a trainer, tutor or training provider providing training on behalf of SIA Training Northern Ireland.

Service: means a service offered on the Website, such as the booking of training and assessment services.

Student/Buyer: a customer who reserves and/or purchases /books one or more Services offered on the Website. as set out in the invoice.

We or us: SIA Training Northern Ireland.

Website means: www.siatrainingnorthernireland.co.uk and related websites.

You: a Student/Buyer.

Rescheduling, Cancellation & Refund Policy

Rescheduling your course

If you cannot attend on your scheduled date, you must notify us before then. If you do, we will reschedule the course date with you for any course date within the next 6 months, at the same location, subject to availability.
You must send your reschedule request to us either by telephone or email at least 7 days before the start of the course. We only allow up to two reschedules per booking. You will be required to complete a new booking if you do not attend the course within 6 months of the initial course start date.
If you do not attend your course and do not notify us or reschedule it, you must make and pay for a new booking if you wish to take the course in the future.
Unless you have purchased the Gold or Platinum package (see below), we shall charge you £170 for rescheduling.
If you have purchased the Gold package, you can reschedule your course for free, but ONLY IF you reschedule your course at least 7 days before your course start date/time. If you reschedule to a course starting within 7 days, we shall charge the standard £170 reschedule fee.
If you have purchased the Platinum package, you can reschedule your course for free but ONLY IF you reschedule your course at least 24 hours before your course start date/time. If your course is starting within 24 hours, we shall charge the standard £170 reschedule fee.

Insufficient ID brought to the course, lateness

It is a legal requirement to have an ID on you at all times during your training. If you do not bring the required IDs to your course, you must reschedule to another course and we shall charge a £170 rescheduling fee.
If you are going to be late to the course, you must contact us immediately. If you are going to be substantially late to the course, you reschedule to another course, and we shall charge a £170 rescheduling fee.

Cancelling your course

All bookings are non-refundable except as set out in this section.
If you wish to cancel your booking, you must reach out to us via email within 14 days of your booking. In such cases, we shall refund you your payments less a handling and administration fee of £170. You cannot cancel a booking if the booked course starts before the 14 days elapse. Alternatively, you can reschedule (see above).
If you have paid a deposit and do not notify us of non-attendance without rescheduling (see above), you will cease to be eligible for a reschedule, and we shall not refund you.
If we have received your payment, and do not notify us of non-attendance without rescheduling (see above), you will cease to be eligible for a reschedule and you will not be eligible for a refund.
However, if you have to cancel your course due to a relevant and substantial medical reason, you must provide evidence such as a doctor's letter. If we agree that such medical reason is relevant and substantial enough to prevent you attending, we shall refund you less your payments less a handling and administration fee of £170.

Our cancellation of your course

If we cancel your course, you are eligible for a full refund for the cancelled course, or a free reschedule.
If on the course we conduct an English literacy test and you do not pass, we shall refund your payments less a handling and administration fee of £170.

Our changing your course

Occasionally, we need to change the date/time/place of courses. If we need to do so, in total or in part, we will notify you as soon as is reasonably possible of such changes. You can then either:

accept the new arrangements;
purchase another course from us (paying, or receiving a refund, in respect of any differences); or
treat us as having cancelled your course and receive a full refund.

Corporate/In-house courses

Courses arranged to train candidates from the same organisation fall in this category if paid for directly by that organisation. We must receive payment in full at least fourteen working days before the course start date.
All such bookings are non-refundable (either in full or in part) if the customer cancels or does not pay the total due amount in full. The refund and rescheduling terms above apply if the customer cancels.

Admission

In order to secure your course you must pay us in full in advance. If you do not pay us in full before your training begins, you will not be permitted to begin training).

You may apply for a training place via the Website interface. A reservation without payment does not confirm your enrolment. Enrolment is normally complete on payment but you accept and understand that if the training you wish for on a particular date is already fully booked, you will be unable to attend on that particular date and must choose a later date.

You can pay by Visa, MasterCard or bank transfer (please ask for our bank details if you need them).

We reserve the right to change prices without notice.

It is a condition of your booking that you can communicate effectively in English, with an ability to clearly, accurately, and fluently express yourself, and if necessary we may assess your level of your English before your training starts. If we reasonably think that your level of English is insufficient you will not be allowed to attend the course. In such cases, you can either re-book the course, with a rescheduling fee of £170, or if you wish to receive a refund, we shall refund you your payments less a handling and administration fee of £170.

Resits

You must attend the resit session you book. If you do not attend the resit session on time, we shall not refund your fees.
You may not attend a resit until you have attended the whole of your course, including the examination on the last day. 'Resit' does not include any add-on courses, such as Emergency First Aid at Work, English Assessment, Handcuff training, or any online e-Learning courses.
If you cannot attend a booked resit then you must notify us at least 3 working days before the resit.
'Unlimited' resits are unlimited as to number, but not as to non-attendance, time, availability or frequency.
Attendance: if unlimited resits are included in your package, you must attend each resit that you book as a condition of future resits continuing to be available. If you do not attend a resit that you have booked then you forfeit the right to any further resits as part of your package, and we shall charge £100 for each further resit.
Time and availability: if you have purchased unlimited resits via the Gold and Platinum packages, you must take all resits within 12 months of the date you purchased the course, or before the Awarding Body introduces new course material, whichever is sooner. If you book a resit that is 12 months from the date of purchase, we shall charge a £100 resit fee. As regards availability, the Awarding Body normally introduces new course material and exam content every five years. Unlimited resits can only be claimed against the resit relating to the specific course material and exam taken. It is your responsibility to check with the Awarding Body to ascertain the period after which old course resits are no longer valid or available.
Frequency: we can only schedule resits alongside existing course dates at your course location. Please review the frequency of courses in your location so you have an understanding of potential resit frequency.

Money back Guarantee

We offer a 100% refund on your fees other than Close Protection and E-Learning courses if you attend the course and dislike it, subject to each of the following:

You must attend the course on time.
You must not attempt any assessments or exams.
You must not have been asked to leave the course due to ID documents, failure to complete prior assessments (eLearning) or English assessments, or for causing disruption or nuisance.
You must have notified us within 24 hours of leaving the course that you wish to exercise the guarantee.
Your reasons for leaving the course must not be anything other than your dislike for the course (for example, family reasons or health).